PriyaJeev Trika conducted research with many firms and that
identified three critical factors driving successful information use. These
three capabilities contain 15 specific competencies.
The three “information capabilities” combine to determine
how effectively information is used for decision making:
1. Information behaviours and values. This is the capability
of an organization to instill and promote behaviours and values for effective
use of information. Managers need to promote integrity, formality, control,
transparency, and sharing, while removing barriers to information flow and
promoting information use.
2. Information management practices. Managing information
involves sensing, collecting, organizing, processing, and maintenance. Managers
set up processes, train their employees, and take responsibility for the
management of information, thereby focusing their organizations on the right
information
They take care to avoid (or at least minimize) information
overload, improve the quality of information available to employees, and
enhance decision making.
3. Information technology practices. IT infrastructure and
applications should support decision making. Consequently, business strategy needs
to be linked to IT strategy so that the infrastructure and applications support
operations, business processes, innovation, and decisions.